Privacy Policy

Last Updated: November 18, 2025

Introduction

Christian's Window Cleaning ("we," "us," "our," or "Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website christianswindows.com (the "Site") or use our window cleaning services.

Please read this Privacy Policy carefully. By using our Site or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Site or services.

1. Information We Collect

1.1 Personal Information You Provide

We may collect personal information that you voluntarily provide when you:

  • Request a quote or service through our website forms
  • Contact us via phone, email, or text message
  • Schedule a service appointment
  • Subscribe to our newsletter or marketing communications
  • Provide feedback or testimonials

This information may include:

  • Full name
  • Email address
  • Phone number
  • Service address (home or business location)
  • Property type and service details
  • Preferred service dates
  • Payment information (processed securely through third-party payment processors)

1.2 Information Automatically Collected

When you visit our Site, we may automatically collect certain information about your device and browsing activity, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Geographic location (city/state level)
  • Cookies and similar tracking technologies (see Section 5)

1.3 Information from Third Parties

We may receive information about you from third-party sources, such as social media platforms, advertising networks, or analytics providers, to help us understand our audience and improve our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide, maintain, and improve our window cleaning services, including scheduling appointments, providing quotes, and completing service requests
  • Communication: To respond to your inquiries, send service confirmations, appointment reminders, and follow-up communications
  • Marketing: To send you promotional materials, special offers, and newsletters (you may opt-out at any time)
  • Payment Processing: To process payments and prevent fraudulent transactions
  • Customer Support: To address your questions, resolve issues, and provide technical support
  • Analytics: To analyze how users interact with our Site and services to improve user experience
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes
  • Business Operations: To maintain records, conduct business analysis, and improve our operations
  • Safety and Security: To protect our business, employees, customers, and Site from fraud, abuse, or security threats

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

  • Website hosting and maintenance providers
  • Payment processors
  • Email marketing and communication platforms
  • Analytics and advertising services (Google Analytics, Google Ads, Meta/Facebook Ads, Bing Ads)
  • Customer relationship management (CRM) systems

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

  • Valid legal processes (subpoenas, court orders, warrants)
  • Government or regulatory requests
  • Protection of our legal rights or property
  • Investigation of fraud or security issues
  • Protection of the safety of our customers or the public

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity or successor organization.

3.4 With Your Consent

We may share your information with third parties when you provide explicit consent to do so.

4. Third-Party Advertising and Analytics

We use third-party advertising and analytics services to help us understand user behavior and deliver relevant advertisements. These services may collect information about your use of our Site and other websites through cookies and similar technologies.

Third-Party Services We Use:

You can opt-out of personalized advertising by visiting the following:

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our Site. Cookies are small text files stored on your device that help us remember your preferences and analyze site usage.

Types of Cookies We Use:

  • Essential Cookies: Necessary for the Site to function properly (e.g., security, authentication)
  • Performance Cookies: Help us understand how visitors interact with our Site (e.g., Google Analytics)
  • Functional Cookies: Remember your preferences and settings
  • Advertising Cookies: Used to deliver relevant ads and track ad performance

Managing Cookies:

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling cookies may affect the functionality of our Site. To learn more about managing cookies, visit your browser's help section or www.allaboutcookies.org.

6. Your Privacy Rights

Depending on your location, you may have the following privacy rights:

6.1 General Rights (All Users)

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Opt-Out of Marketing: Unsubscribe from marketing communications at any time
  • Object to Processing: Object to certain types of data processing

6.2 California Residents (CCPA/CPRA Rights)

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have additional rights:

  • Right to Know: Request information about the categories and specific pieces of personal information we collect, use, and disclose
  • Right to Delete: Request deletion of your personal information
  • Right to Opt-Out: Opt-out of the sale or sharing of personal information (Note: We do not sell personal information)
  • Right to Correct: Request correction of inaccurate personal information
  • Right to Limit: Limit the use and disclosure of sensitive personal information
  • Right to Non-Discrimination: Exercise your rights without discriminatory treatment

To exercise these rights, contact us at [email protected].

6.3 Other State Privacy Laws

Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), and other states with comprehensive privacy laws have similar rights. Please contact us to exercise your rights under applicable state laws.

How to Exercise Your Rights:

To exercise any of these rights, please contact us using the information in Section 12. We will respond to your request within the timeframe required by applicable law (typically 30-45 days). We may need to verify your identity before processing your request.

7. Data Security

We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Secure Socket Layer (SSL) encryption for data transmission
  • Secure servers and data storage
  • Access controls and authentication procedures
  • Regular security assessments and updates
  • Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors affecting retention periods include:

  • The duration of our business relationship with you
  • Legal, regulatory, tax, or accounting requirements
  • Dispute resolution and legal claims
  • Business operational needs

When personal information is no longer needed, we will securely delete or anonymize it.

9. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected]. We will take steps to delete such information from our systems.

10. Third-Party Links

Our Site may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by our Site and services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated Privacy Policy on our Site with a new "Last Updated" date
  • Sending you an email notification (if you have provided your email address)
  • Displaying a prominent notice on our Site

Your continued use of our Site or services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Christian's Window Cleaning

Sarasota, Florida

13. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want to have your online activities tracked. Our Site does not currently respond to DNT signals or similar mechanisms. However, you can manage cookies and tracking technologies through your browser settings as described in Section 5.

14. International Users

Our business operates primarily in the United States, and our Site is hosted on servers located in the United States. If you are accessing our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and we operate. By using our Site or services, you consent to the transfer of your information to the United States and acknowledge that data protection laws in the United States may differ from those in your country of residence.

Your Privacy Matters to Us

We are committed to protecting your personal information and maintaining your trust. By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

Contact Us with Questions